Shipping costs include packaging and postage costs. Shipping is free above a minimum purchase of 400 Euros excluding VAT. For orders below this amount, a cost of 15 euros per package will be calculated for shipping to Italy and the islands included. In case of cash on delivery, the sum of 8 € for the service will be added to the cost of shipping.
Orders are processed within 24 hours from the moment of receipt of the order and shipped within 48 hours. Should any of the products not be available, the Customer will be contacted to agree on how to proceed (cancellation of order, replacement of product, coupon or refund). Shipments are made exclusively after receipt of payment (cash on delivery orders are shipped immediately after the order is processed and without further confirmation by the Customer) and depart from the ABL PELLETTERIE SRL headquarters, via express couriers (BRT).
The couriers we rely on are: DHL, BRT, SDA, GLS. The customer, if they prefer, can collect the goods using their trusted courier, by contacting our sales office. All information relating to the tracking of the shipment will be sent to the customer by email.
Upon delivery of the goods by the courier, the customer is required to check:
- that the number of packages delivered corresponds to what is indicated on the invoice;
- that the packaging is not damaged, wet or otherwise altered, including the sealing materials (adhesive tape or metal strapping). Any damage or the mismatch in the number of packages or information must be immediately reported to the courier making the delivery, adding the wording “collection with reserve” on the appropriate accompanying document and communicated within seven days by email.
Even if the packaging is intact, the goods must be checked on the same day as the delivery. Any anomalies must be reported in writing by e-mail. Any reports not complying with the above terms will not be taken into consideration. For each report, the customer assumes full responsibility for what has been declared. Once the courier’s document has been signed, the customer will not be able to make any objection about the external characteristics of the delivered goods.
The goods are delivered within approximately 7 working days from the sending of the order confirmation, always after verifying the regularity of the payment and the execution of the same. In the event that the products have not been delivered after 7 working days from the dispatch of the order confirmation, the Customer must send an email with the subject “Failed Delivery” and indicating the order number and any notes. After receiving the email and after the appropriate investigation, ABL PELLETTERIE SRL will contact the customer with a solution to the problem.
Indicatively and without any obligation for ABL PELLETTERIE SRL, the selected couriers deliver from the time of shipment:
- within 24 hours for North and Central Italy
- within 48 hours for Southern Italy
- within 48 hours / 72 hours for the Islands
- within 48 hours / 72 hours for Austria, Germany, Croatia, Slovenia
- within 8 working days for other European countries.
Delivery times may be extended if the destination is in a remote or problematic area. In any case, the Customer can contact the courier independently and search for all the details of the shipment via the link sent.
Non-delivery and storage
In case of non-delivery, please contact the courier promptly to reschedule the delivery. The Courier continues with two delivery attempts; in the event that the customer is not available, the goods will be returned to ABL GROUP SRL, and they will have the right to cancel the order. Any costs of non-delivery and storage will be charged to the customer.