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Returns and Claims

ABL PELLETTERIE SRL allows you to return goods within 7 working days of delivery for the following reasons:

  • discrepancy with respect to what was ordered
  • defects or damage to the product
  • unwanted goods.

 

Return requests will not be accepted beyond 7 days from delivery. For the return it will be necessary to contact ABL GROUP SRL by sending an email. The communication must specify: the date and number of the order, the invoice number, the codes of the problematic or unwanted products, photos of the products in the event of damaged goods.

The cost of the return shipment will be borne by the customer and will be managed by a special carrier appointed by ABL PELLETTERIE SRL. The cost of the return shipment will be deducted from the payment for the reimbursement of the returned goods. The product must be sent to ABL GROUP SRL (perfectly intact with its packaging and tag) accompanied by the transport document.

The customer can choose:

  • replacement of returned products with other goods
  • discount voucher (without expiry) of the same value as the returned goods
  • refund (it is made within 10 working days from the arrival of the ABL PELLETTERIE SRL goods)

 

The Customer can contact the ABL PELLETTERIE SRL office for any problem. Any Complaint will be handled exclusively by email.

Article 6 – Return of goods and refunds

  • ABL PELLETTERIE SRL allows you to return the goods, within 7 days of delivery, for discrepancies with respect to what was ordered and / or for defects in the product and following authorisation (RMA).
  • For the return it will be necessary to contact ABL PELLETTERIE SRL by email or by calling 041487666.
  • The communication must specify which products will be returned, the date of purchase, and the method of re-credit chosen.
  • The cost of the return shipment will be borne by the customer and will be managed by a special carrier appointed by ABL PELLETTERIE SRL. The cost of the return shipment will be deducted from the payment for the reimbursement of the returned goods.
  • The product must be packed with the original packaging in order to guarantee its integrity and protect it from damage and it must be sent to ABL PELLETTERIE SRL
  • Return requests will not be accepted beyond 7 days from delivery.
  • The refund will be made by bank transfer within 10 working days of receiving the goods.

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Ho letto e accetto i termini descritti nella privacy policy per il trattamento dei dati personali